When I hear an automated voice announce the above at a train station it makes my blood boil. Are you really sorry? I seriously doubt it. At Birmingham New Street station I have serious reservations about whether they care about providing a decent service at all let alone whether they mind delayed trains considering they have so many of them daily.
Every train I have tried to catch this week from New Street has been delayed by at least 15 minutes. On Monday my train was delayed by 25 minutes, on Tuesday I got on a train that was delayed because it could not leave until a different delayed train had left (I had just got off said train and run across the station to catch what I had presumed would be an earlier leaving train. It was not), on Wednesday my train was delayed for 15 minutes and yesterday set an all time low for my New Street experiences.
I was allowed to leave work early and arrived at New Street at 18:17. There was a delayed train to Manchester scheduled to leave at that time (perhaps the first sign that I shouldn’t try and catch it), so I rushed down and managed to get on it and even find a seat. 10 minutes passed and then we were told that the driver had yet to arrive… another 8 minutes and we were advised to catch different trains… I had passed on three other trains that would have got me home by committing to the delayed train. I should have changed trains as soon as they announced the absence of a driver, but I foolishly believed that they had meant he would be arriving shortly, and was still smarting from what had happened on Tuesday. I did get on a train that was also delayed, but only by 3 minutes…
In the new year I shall have to pay more money for this overcrowded, incompetant service… I’m sorry what?
On the train home from Birmingham the other day, I overheard a man complaining about home people on the tube in London push and shove. I had to restrain myself from turning around and telling him that I preferred aggressive behaviour to the dawdling and down right stupidity that goes on in the streets and public transport in Birmingham.
In a hurry? Need to run down an escalator or flight of steps to make your train home? Rarely possible at Birmingham New Street Station. People there are content to stand side by side on escalators and not allow anyone passed. A woman recently decided not to take the lift down to the platform, but to try to wheel her pram down the steps - there was no child in it, just her mountain of stuff. There is a ramp that leads up into the Pallasades shopping centre (through which I get to New Street Station) and there are signs on it saying ‘Keep Left’, and there is a big yellow line down the middle of the ramp. Very few people follow this advice. Meandering in large, slow moving groups is way more fun.
This kind of behaviour would not fly in London. People who don’t stand on the right of escalators are shouted at, shoved out of the way and generally made to feel like the morons they are. A group of people with large cases once decided that right at the bottom of an escalator was the perfect place to stop. During the morning rush hour. They were soon made to see the errors of their way. Plus, they were a health hazard as they were preventing people getting off of the escalator.
So I would happily take the hostile London attitude over the lazy Birmingham one because at least it means I would get where I was going in a timely manner… or that I could at least glare at the person who prevented me from doing so.
Yesterday I was on the bus home from work when a shifty guy sat down behind me. I must stress that I work in a very deprived part of Birmingham, which has high crime levels etc etc. I was on my i-phone and immediately regretted having it out. The guy was making strange sounds behind me, and I was convinced he was going to mug me either whilst I was still on the bus, or as soon as I got off it…
I was wrong.
Whilst rushing to get off the bus I had manage to drop my Network West Midlands pass, and who picked up and returned it to me? My potential mugger. I had stereotyped the guy based on his ethnicity, his appearance and where he was travelling from. Does this mean I should stop being so judgemental? Maybe a little less, but I’m not sure that it’s something I can stick to…